Console Spot Forums > Faulty White PSP. I'm the UK.

Full Version: Faulty White PSP. I'm the UK.

Console Spot Forums > General Hang-out > General PSP Discussion

Mr Brainz

Jan 2 2006, 07:20 PM

Has anyone had to get a replacement on a Japanese PSP in the UK?

Since the day I got my white PSP for Xmas the crosspad has not worked properly. The down arrow only works if you press it quite hard and I can only push it diagonally if I REALLY push it! My friends all have UK PSPs and they are much more responsive than mine...

It was given to me as a present by someone who bought it off ebay over a month ago. I phoned the Sony UK PSP helpline and, after taking loads of details off me, including my name, address, phone number, serial number and model number, they told me that I can only get support from the country it was bought in. This annoyed me as the FIRST thing I said to him was that I had a white PSP. IF YOU CAN'T SUPPORT ME WHY TAKE MY FRIGGIN' DETAILS?

SO!

Does anyone know what I can do because I'm pretty upset my brand new PSP is mullered already?

Thanks

Ceptic Tank

Jan 2 2006, 07:56 PM

I am not sure man. It would be REALLY hard cause you'd have to call the Japenese SONY company and try and talk with an English speaking person. Try to find sony of japans phone number. I would try finding it on the offical sony boards (us.playstation.com).

If nothing works I'll buy it from you if you want.

ns9

Jan 2 2006, 09:39 PM

try cleaning it with rubbing alchohol

Mr Brainz

Jan 3 2006, 08:53 AM

Would that involve taking it apart?

If so I want that to be a last resort!

Ceptic Tank

Jan 3 2006, 12:33 PM

If you take it apart that would mean like 100% chnace of fixing the problem because you could just rearange the buttons and use alcohol like he said.

Mr Brainz

Jan 3 2006, 08:21 PM

Sony are absolute ****s!

QUOTE

Dear Mr. ****,

Thank you for your recent correspondence.

I am sorry to hear that you are experiencing difficulties with your PlayStation Portable.

The information you were given is correct.

I can confirm that we do not cover the warranty on imported consoles. We can offer an out of warranty repair to your PlayStation Portable at a charge of £135, which includes next working day courier pick-up and drop-off when repaired to any UK address and VAT. This charge covers all costs incurred by Sony Computer Entertainment UK for the repair of the unit. No profit is made from the charge paid by you.

Alternatively, you can contact your retailer or Sony Computer Entertainment in your country of purchase to discuss your warranty options.

Should you have any further queries, please call our Careline on 08705 99 88 77 (National Rate), quoting your reference number: ****, and an advisor will be happy to assist you. Our operating hours are 8am - 10pm Monday to Friday, 10am - 6pm Saturday, Sunday and all Bank Holidays.

Yours sincerely

James Miller
PlayStation Consumer Care Team
Sony Computer Entertainment UK

Watchdog anyone? HOW THE HELL CAN THEY JUSTIFY £135 FOR REPAIR!?!?!?

Ceptic Tank

Jan 3 2006, 08:25 PM

They can't, they are assholes. I'll repair it for you for free if you pay for shipping. I'll open it up and fix it then send it back.

ns9

Jan 3 2006, 09:47 PM

If you do not wan't to open it at least try putting some alcohol on a q-tip and then rubbing it between the d-pad and the faceplate. It might work.

Mr Brainz

Jan 4 2006, 12:48 PM

QUOTE(Ceptic Tank @ Jan 4 2006, 01:25 AM)

They can't, they are assholes. I'll repair it for you for free if you pay for shipping. I'll open it up and fix it then send it back.

Thanks for the offer, but I'm sure you'll understand why I'd decline.

I am tempted to do it myself, but 3 things bother me.

1. Once I open it up I have DEFINATELY no chance of help from Sony (Not that it looks like I will get any)
2. I don't understand why the contacts would need a clean if it's brand new. I'm inclined to think it's something else. (But probably wrong)
and 3. There's a high chance I'd bugger it up completely. At least at the moment I can hammer GTA:LCS with no probs.

Thanks for your insights thou.

Ceptic Tank

Jan 4 2006, 12:54 PM

If you open it up I suggest you work in a dust free area and keep compressed air. It costs like 3 bucks and is worth it.

superdude159

Jan 26 2006, 09:10 PM

return it to the store

Fly_Stud911

Jan 26 2006, 09:25 PM

tuff luck

defensive77end

Jan 26 2006, 09:30 PM

Yeah, sony didn't want people from the UK getting Japan psp's before the European launch...so it's not surprising that they didn't show much sympathy.

acrap

Feb 4 2007, 01:57 AM

yea heard about it

This is a "lo-fi" version of our main content. To view the full version with more information, formatting and images, please click here.